What Is CareVicinityPRO, and Is It for You?

If you coordinate care for more than a handful of clients, you've probably reached the point where the spreadsheet, the inbox and your own memory are doing more work than they should be.

CareVicinityPRO is built for that situation. Here's what it is, what it does, and, just as usefully, when it isn't the right fit.

The short answer

CareVicinityPRO is CareVicinity's coordination suite for professionals managing care across multiple clients. It brings clients, jobs, support workers, agreements, shifts, billing and compliance into one place, so coordination stops depending on how much you can hold in your head.

How it differs from CareVicinity itself

CareVicinity is a marketplace: people who need support find and choose independent support workers directly.

CareVicinityPRO sits on top of that for people doing the coordinating professionally. The worker relationships and the marketplace are the same. What changes is that you're managing many arrangements rather than one, so you get the tools for multiplicity: shared visibility, permissions, filtering, approvals and records.

If you coordinate care for other people as your work, PRO is the version built for you.

What it actually does

In practical terms, it brings your clients, jobs, support workers, agreements, shifts, billing and compliance records into one account, with a dashboard that shows what needs you today. Routine shift approvals, incident records and team permissions all sit inside that same place, rather than a separate spreadsheet or inbox for each.

That's the shape of it, not the detail. For how each part actually works day to day, see Managing Multiple Clients Without the Admin Overload.

Who it's built for

Small and independent coordinators. The point where you're spending more time tracking than coordinating is the point PRO is designed for.

Larger caseload and organisation coordinators. Where multiple coordinators need visibility over shared work, with team and organisation-level management and permissions.

There's a distinction worth being precise about, because the vocabulary overlaps. A coordinator acts for clients: identifying providers, arranging support, overseeing outcomes. A provider organisation runs its own delivery workforce and is asking a different question, about winning and staffing work. PRO is built for the coordinator side of that line. Some organisations genuinely do both, in which case what matters is which role you're in when you're using it.

Which clients it supports

This is the fit question that matters most, so here it is plainly.

CareVicinityPRO currently supports Support at Home, DVA and private-care clients. It does not currently support NDIS clients.

That's a statement about clients, and it's separate from the worker side: CareVicinity can still onboard support workers or providers who meet the required NDIS screening requirements.

So if your work is coordinating support for aged care, DVA-funded and privately funded clients, you're in scope. If your caseload is primarily NDIS participants, it isn't the right tool for that part of your work today.

What it costs

Coordinators pay no CareVicinityPRO platform fee. CareVicinity's 12.5% platform fee applies to the support worker.

There's no separate PRO subscription or coordinator tier to budget for. See the full pricing breakdown for how this applies across care seekers, support workers and coordinators.

Getting set up

Onboarding includes personalised setup with a dedicated success team, so the initial configuration isn't something you work out alone from documentation.

If you're bringing a team across rather than just yourself, there's more to plan, and that's covered separately.

Who this probably isn't for

Being honest about this saves everyone time.

• If your caseload is primarily NDIS clients, the client-side support isn't there today.

• If you coordinate two or three clients and can hold it all comfortably, you probably don't need a coordination platform yet. Better habits will take you further than new software.

• If you're a provider organisation focused on winning work and staffing your own workforce, that's a different problem from the one PRO solves.

• If your issue is genuinely capacity rather than tracking, more hours in the day is what you need, and tooling will help less than you'd hope.

FAQ

Do shifts get approved automatically? Only when the submitted shift matches what the agreement already sets out. That's the check that keeps automatic approval from becoming a blank cheque, so anything outside it always comes back to a coordinator to review.

Working out whether it fits

The useful test isn't how many clients you have. It's how much of your week goes to tracking rather than coordinating, and whether you could answer "what needs me today" in a few seconds right now.

If that answer is no and your clients are Support at Home, DVA or private-care, it's worth looking at what CareVicinityPRO does in more detail.