A Support Worker’s Guide to CareVicinity

Your step-by-step guide to using the platform, finding clients, and building a thriving support business.
Becoming an independent support worker is a rewarding way to make a difference, and CareVicinity makes it simpler than ever to build a flexible, sustainable business doing what you love.
Whether you’re brand new to independent support work or looking to streamline your bookings, this guide walks you through how to use CareVicinity, plus practical tips and tricks to help you get the most out of the platform.

What Is CareVicinity?

CareVicinity is an easy-to-use platform that connects support workers with people looking for disability and aged care support.

It puts choice, transparency, and flexibility at the centre of the care experience, for both clients and support workers.

As a provider, CareVicinity helps you:

• Create a professional profile

• Manage bookings and messages

• Set your own rates

• Connect directly with clients

• Handle payments in one place

• Grow your support business with ease

Getting Started: Setting Up Your Profile

Your profile is your first impression. A strong, complete profile helps clients understand what you offer and why you’re the right fit.

If you'd like help getting everything set up, you can call our Provider Success Onboarding Team on 1300 905 424, and they can walk you through the entire setup process from start to finish.

How to set up your profile

1. Add a warm, clear profile photo

2. Write a friendly, detailed bio outlining your experience and support style

3. List your services so clients know exactly what you can help with

4. Set your rates with confidence

5. Upload your required documents

A complete and polished profile helps you stand out and makes it easier for clients to choose you.

Finding Clients on CareVicinity

Once your profile is active, clients can find and contact you directly.

How clients discover you

• Local search

• Service categories

• Skills and experience

• Availability

• Profile completeness

Keeping your profile up to date helps ensure you appear in the right searches.

How to Communicate With Clients

Good communication creates strong, long-term client relationships.

Messaging tips

• Respond promptly

• Keep messages clear, kind, and professional

• Confirm needs, dates, times, and expectations

• Use the in-platform messaging for safety and clarity

Managing Bookings Like a Pro

CareVicinity makes organising your support work simple and stress-free.

Booking tips

• Keep your availability updated

• Confirm details under ‘Agreements’ before attending sessions

• Use the platform to track bookings and messages

• Be reliable and consistent

Payments & Invoicing Made Simple

CareVicinity handles payments so you can focus on the support you provide.

What to expect

• Automatically generated invoices

• Secure payments every Friday on all approved shifts

• Clear payment history

• No hidden fees

Earn Competitive Rates, You’re in Control

One of the biggest benefits of working independently through CareVicinity is being able to set fair, competitive rates.

On CareVicinity:

• You choose your hourly rate

• You’re valued for your skills and experience

• Our average provider earns around $55 per hour

This gives you more control over your income and the freedom to build a sustainable support business.

Tips & Tricks to Thrive on CareVicinity

1. Keep your profile fresh

   Update your services, photo, and bio regularly.

2. Set clear expectations

   Outline what you do and don’t provide to ensure smooth support.

3. Communicate professionally

   Quick, clear communication builds trust.

4. Lean on the CareVicinity team

   Our Provider Success Team is here to help whenever you need support.

Why Support Workers Love CareVicinity

Support workers choose CareVicinity because it offers:

• Flexibility: You control your hours and workload

• Choice: Work with clients who are the right fit

• Fair pay: Competitive hourly rates and transparent pricing

• Simplicity: One platform for bookings, messaging, and payments

• Support: A team that understands the sector and supports your success

Ready to Grow With CareVicinity?

Whether you’re just getting started or looking to expand your client base, CareVicinity gives you the tools to succeed.

Visit carevicinity create your profile today, or call our Provider Success Onboarding Team on 1300 905 424 if you'd like help getting started.

Your independent support journey starts here.