Pricing Explained
Support Workers
For support workers, you set your own hourly rates, giving you control over your earnings. CareVicinity charges a 12.5% platform fee, which covers essential features like insurance, giving you peace of mind while you work.
Clients
For clients, the 12.5% fee is included in the total service cost, ensuring you receive high-quality care from insured, independent workers. This fee supports the platform's operation, making it easy to connect with qualified care workers while ensuring everyone is protected and supported.
Our Simple Fee Structure
Transparent pricing for everyone
Agreed rate
The rate agreed upon between you and the client for the service provided.
Platform fee
The CareVicinity platform fee is 12.5% of the agreed rate.
Take home rate
This is the final figure hitting your bank account, calculated as the agreed rate minus the platform fee.
Drag to adjust
Transparent pricing for everyone
Agreed rate
The rate agreed upon between you and the client for the service provided.
Platform fee
The CareVicinity platform fee is 12.5% of the agreed rate.
Take home rate
This is the final figure hitting your bank account, calculated as the agreed rate minus the platform fee.
How Our Fees Compare
Compare The Market
CareVicinity offers the lowest platform fee in the market at just 12.5%, ensuring both clients and workers get the best value.
Compare Our Hourly Rates Across Different Care Providers
Clients Pay Less and Get More with CareVicinity
Save up to $79/hr compared to traditional providers
No hidden costs
No fees, hidden charges or extra costs to you.
Wide range of workers
Access a wide range of diverse and pre-vetted workers, there’s a suitable worker for every support need - your care, your choice.
Dedicated support team
Our dedicated success team is here to ensure every job posted finds a suitable worker.
Negotiate rates
Negotiate rates with workers directly and find support that suits your budget.
Comprehensive insurance
Enjoy peace of mind - all approved and invoiced shifts are backed by our comprehensive insurance for your support workers.
Frequently Asked Questions
CareVicinity is an online marketplace that connects support workers with clients seeking in-home aged care and disability support across Australia.
For support workers, CareVicinity provides a platform to create a detailed profile showcasing your experience, skills, and availability. Once your profile is live, it becomes visible to clients and care coordinators nationwide, helping you connect directly with people looking for your services.
For clients, the platform makes it simple to find the right support. You can browse local support workers in your area, view personalised profiles, and select someone who best fits your needs and preferences.
To make things easier, CareVicinity includes a built-in billing system, removing the hassle of manual invoicing. We also cover insurance for workers, giving everyone added peace of mind.
Getting started is easy. Simply create an account on hereand follow the onboarding steps - provide your details, verify your qualifications (if you are a worker), and link your funding source if applicable. Once your profile is complete, you can start connecting with clients or workers straight away.
Previously, our platform was 12% with GST added on top, coming to a total of 13.2%, we have rolled up our fee and GST into one, simple, all inclusive, 12.5% fee.
CareVicinity’s platform is a service to our users, therefore we need to charge GST on our fees.
The majority of jobs posted on the CareVicinity platform are funded under Federal Government Aged Care or Disability programs, where exemptions apply to GST. Based on the providers GST-registration status, the service type they are providing and the clients funding source, we will guide you in platform as to whether the services delivered attract GST.
GST Exempt Service
GST Required Service
(GST Registered Provider)
No, clients on CareVicinity are charged 0 fees.
No there are no changes to insurance coverage as a result of this fee change. To view more information on insurance please access the policy wording in your CareVicinity account.
