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Frequently asked questions about CareVicinity.
CareVicinity is an online marketplace that connects support workers with clients seeking in-home aged care and disability support across Australia.
For support workers, CareVicinity provides a platform to create a detailed profile showcasing your experience, skills, and availability. Once your profile is live, it becomes visible to clients and care coordinators nationwide, helping you connect directly with people looking for your services.
For clients, the platform makes it simple to find the right support. You can browse local support workers in your area, view personalised profiles, and select someone who best fits your needs and preferences.
To make things easier, CareVicinity includes a built-in billing system, removing the hassle of manual invoicing. We also cover insurance for workers, giving everyone added peace of mind.
Getting started is easy. Simply create an account on hereand follow the onboarding steps - provide your details, verify your qualifications (if you are a worker), and link your funding source if applicable. Once your profile is complete, you can start connecting with clients or workers straight away.
Previously, our platform was 12% with GST added on top, coming to a total of 13.2%, we have rolled up our fee and GST into one, simple, all inclusive, 12.5% fee.
CareVicinity’s platform is a service to our users, therefore we need to charge GST on our fees.
The majority of jobs posted on the CareVicinity platform are funded under Federal Government Aged Care or Disability programs, where exemptions apply to GST. Based on the providers GST-registration status, the service type they are providing and the clients funding source, we will guide you in platform as to whether the services delivered attract GST.
GST Exempt Service
GST Required Service
(GST Registered Provider)
No, clients on CareVicinity are charged 0 fees.
No there are no changes to insurance coverage as a result of this fee change. To view more information on insurance please access the policy wording in your CareVicinity account.
CareVicinity offers a wide range of services including:
See more about our services here.
CareVicinity’s platform fee is 12.5%, is included in the hourly rate when providers apply to the job. This gives you access to our digital platform, where you can easily find and connect with local support workers, track scheduled shifts, manage payments through automated invoicing, and receive dedicated customer support whenever needed.
See more about our fees here.
CareVicinity’s platform fee is 12.5%, is included in the hourly rate when providers apply to the job.
This gives you access to our digital platform, where you can easily find and connect with local support workers, track scheduled shifts, manage payments through automated invoicing, and receive dedicated customer support whenever needed.
Clients can easily search for and connect with verified support workers through the platform. You can browse profiles, view experience, qualifications, and availability, and select the worker who best fits your care needs and preferences.
All engagements between clients and support workers are managed through clear, digital service agreements within the platform. These outline the services, rates, and expectations of both parties, ensuring transparency and protection for everyone involved.
Agreements can be updated as care needs change, keeping arrangements flexible and fair.
Yes, clients can invite and work with their own support workers through CareVicinity, as long as those workers have an ABN, a valid police check, and any relevant qualifications.
To get started, the worker simply needs to sign up on CareVicinity and then apply to the client’s job listing. This ensures everything including payments and insurance is managed securely through the platform.
CareVicinity manages all invoicing and payments securely through our platform. After a shift is completed and approved, an invoice is automatically generated and sent to the relevant funding body or client.
Once payment is received, funds are transferred directly to the support worker’s nominated account.
All engagements between clients and support workers are managed through clear, digital service agreements within the platform. These outline the services, rates, and expectations of both parties, ensuring transparency and protection for everyone involved.
Agreements can be updated as care needs change, keeping arrangements flexible and fair.
CareVicinity’s platform fee is 12.5%, and is added on top of the hourly rate you set. This covers access to our digital platform, job matching, shift logging, invoicing tools, and dedicated support.
Yes, you can use your existing police check or NDIS Worker Screening as long as it’s valid and was completed within the last three years.
A current police check is a mandatory requirement for all workers on CareVicinity, and we’ll include it as part of your profile once verified.