About CareVicinity
CareVicinity is an online marketplace that connects support workers with care seekers seeking in-home aged care and disability support across Australia.
For support workers, CareVicinity provides a platform to create a detailed profile showcasing your experience, skills, and availability. Once your profile is live, it becomes visible to care seekers and coordinators nationwide, helping you connect directly with people looking for your services.
For care seekers, the platform makes it simple to find the right support. You can browse local support workers in your area, view personalised profiles, and select someone who best fits your needs and preferences.
To make things easier, CareVicinity includes a built-in billing system, removing the hassle of manual invoicing. We also cover insurance for support workers, giving everyone added peace of mind.
Getting started is easy. Simply create an account on hereand follow the onboarding steps - provide your details, verify your qualifications (if you are a support worker), and link your funding source if applicable. Once your profile is complete, you can start connecting with care seekers or support workers straight away.
CareVicinity’s platform is a service to our users, therefore we need to charge GST on our fees.
The majority of jobs posted on the CareVicinity platform are funded under Federal Government Aged Care or Disability programs, where exemptions apply to GST. Based on the support worker’s GST-registration status, the service type they are providing and the care seeker’s funding source, we will guide you in platform as to whether the services delivered attract GST.
GST Exempt Service
GST Required Service
(GST Registered Support Worker)
No, care seekers on CareVicinity are charged 0 fees.
No there are no changes to insurance coverage as a result of this fee change. To view more information on insurance please access the policy wording in your CareVicinity account.
For Care Seekers
Not yet. CareVicinity currently works with care funded through Support at Home (My Aged Care), DVA, or private funds. NDIS support is on our roadmap.
If you’d like to know when it’s available, contact us.
CareVicinity offers a wide range of services including:
- Personal care,
- Daily living assistance,
- Home and garden help,
- Community and social support,
- Transport to appointments,
- Respite care,
- Companionship.
See more about our services here.
Care seekers don’t pay a CareVicinity platform fee. Support workers pay CareVicinity a 12.5% platform fee, while setting their own rates. You can see and compare rates before choosing who you’d like to work with.
See more about our fees here.
Once a shift is completed and approved, an invoice is generated automatically and payment is processed through CareVicinity, so you don’t need to arrange bank transfers directly with your support worker.
You can browse and compare support worker profiles based on experience, qualifications, availability and other preferences, then choose who you’d like to connect with.
You and your support worker agree on services, rates and expectations in a digital service agreement through the platform. The agreement can be updated if your care needs or arrangements change.
Yes. Your own support worker can join CareVicinity with an ABN, a current police check and two professional references. Once they’ve signed up, they can apply to your job listing.
Approved services booked and invoiced through CareVicinity are covered by CareVicinity’s insurance, the same as with other support workers on the platform.
For Support Workers
CareVicinity manages all invoicing and payments securely through our platform. After a shift is completed and approved, an invoice is automatically generated and sent to the relevant funding body or care seeker.
Once payment is received, funds are transferred directly to the support worker’s nominated account.
All engagements between care seekers and support workers are managed through clear, digital service agreements within the platform. These outline the services, rates, and expectations of both parties, ensuring transparency and protection for everyone involved.
Agreements can be updated as care needs change, keeping arrangements flexible and fair.
CareVicinity’s platform fee is 12.5%. You set your own hourly rate, and that agreed rate is what the client pays — the 12.5% fee is deducted from your payout rather than added on top. On a $50.00 agreed rate, your take-home is $43.75. The fee covers access to our digital platform, job matching, shift logging, invoicing tools, and dedicated support.
Yes, you can use your existing police check or NDIS Worker Screening as long as it’s valid and was completed within the last three years.
A current police check is a mandatory requirement for all support workers on CareVicinity, and we’ll include it as part of your profile once verified.