Statement of Rights

1. (a)
   exercise choice and make decisions that affect the individual’s life, including in relation to the following:

   1. (i)
      the funded aged care services the individual has been approved to access;
   2. (ii)
      how, when and by whom those services are delivered to the individual;
   3. (iii)
      the individual’s financial affairs and personal possessions; and
2. (b)
   be supported (if necessary) to make those decisions, and have those decisions respected; and
3. (c)
   take personal risks, including in pursuit of the individual’s quality of life, social participation and intimate and sexual relationships.

1. (a)
   have the individual’s need for funded aged care services assessed, or reassessed, in a manner which is:

   1. (i)
      culturally safe, culturally appropriate, trauma-aware and healing-informed; and
   2. (ii)
      accessible and suitable for individuals living with dementia or other cognitive impairment; and
2. (b)
   palliative care and end-of-life care when required.

1. (a)
   be treated with dignity and respect; and
2. (b)
   safe, fair, equitable and non-discriminatory treatment; and
3. (c)
   have the individual’s identity, culture, spirituality and diversity valued and supported; and
4. (d)
   funded aged care services being delivered to the individual:

   1. (i)
      in a way that is culturally safe, culturally appropriate, trauma-aware and healing-informed; and
   2. (ii)
      in an accessible manner; and
   3. (iii)
      by aged care workers of registered providers who have appropriate qualifications, skills and experience.

1. (a)
   be free from all forms of violence, degrading or inhumane treatment, exploitation, neglect, coercion, abuse or sexual misconduct; and
2. (b)
   have quality and safe funded aged care services delivered consistently with the requirements imposed on registered providers under this Act.

Note: Division 1 of Part 4 of Chapter 3 deals with conditions on registered providers, including requirements in relation to the use of restrictive practices and management of incidents.

1. (a)
   personal privacy respected; and
2. (b)
   personal information protected.

1. (a)
   be informed, in a way the individual understands, about the funded aged care services the individual accesses; and
2. (b)
   express opinions about the funded aged care services the individual accesses and be heard.

1. (a)
   open communication and support from registered providers when issues arise in the delivery of funded aged care services; and
2. (b)
   make complaints using an accessible mechanism, without fear of reprisal, about the delivery of funded aged care services to the individual; and
3. (c)
   have the individual’s complaints dealt with fairly and promptly.

1. (a)
   significant persons in the individual’s life and pets, including through safe visitation by family members, friends, volunteers or other visitors where the individual lives and visits to family members or friends; and
2. (b)
   the individual’s community, including by participating in public life and leisure, cultural, spiritual and lifestyle activities; and
3. (c)
   if the individual is an Aboriginal or Torres Strait Islander person—community, Country and Island Home.