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Frequently asked questions about CareVicinity.
02 December 2025

Becoming an independent support worker should be simple, empowering, and flexible. At CareVicinity, we make that a reality. Our easy-to-use platform helps you set up your profile, connect with clients, and start supporting your community, all on your terms.
If you’ve been thinking about becoming an independent support worker, here’s exactly how to get started.
Independent support workers are self-employed professionals who provide direct support to clients with disabilities or aged care needs. You choose your services, set your own rates, and build a client base that suits your skills and goals.
CareVicinity is designed to make this pathway accessible and stress-free, especially for new workers providing aged-care support for the first time.
Your journey to becoming an independent support worker, step by step:
Prepare your documents
Before you begin, make sure you have:
-ABN
-Police check
-Any relevant certificates or qualifications
-Two references we can contact
These help us verify you quickly and set you up for success.
Create your profile
Build your provider profile by adding your details, services, rates, and availability. This is how clients get to know you and understand what you offer.
Upload your documents
CareVicinity guides you through each step so you can easily upload your checks and certifications, no confusing forms or long delays.
Get verified
Once your documents are reviewed by our compliance team, your profile becomes active. This means clients and coordinators can now find your profile.
Start connecting with clients
Clients and Coordinators can now:
-Find you through our local job search.
-Read your bio
-Message you directly
At CareVicinity, we stand by values that matter to independent support workers: choice, value, and simplicity. These guide the way we build our platform and support our providers.
Fast, transparent onboarding
You choose your rates and services.
Verified profiles to build trust with clients
One simple, clear platform fee
Support from a dedicated onboarding team when you need it
Independent support workers on CareVicinity commonly provide services such as:
Personal care
Domestic assistance and cleaning
Social support and respite care
Transport
Gardening and home maintenance
Allied Health Services
Whether you’re looking to start fresh or bring your existing clients onto a supportive platform, CareVicinity makes the process simple and stress-free.
Visit carevicinity.com.au or call 1300 905 424 to get started.