If you’re supported by Trilogy Care, you already have a strong foundation for coordinating your care. CareVicinity adds another layer of value by giving you more choice, flexibility, and control over the support workers you welcome into your daily life.

Here’s how the two services work together, and how CareVicinity fits into your Support at Home journey.

Clear Roles, Clear Support

Trilogy Care oversees your care planning, funding, and overall coordination. CareVicinity is a care marketplace, helping you find and choose your support workers.

That means:

Trilogy Care handles:

• Care plan meetings

• Funding questions

• Contribution calculations

• Approval of services

• Case management
  
  

CareVicinity handles

• Posting jobs for the support you need

• Finding local, available workers

• Gathering applications

• Helping you compare and choose

• Scheduling and secure payments

  
  

This clarity ensures you get the right support at the right time, without confusion.

Understanding Contributions (and Why They Matter When Choosing Workers)

Under Support at Home, every client contributes to their services. This amount depends on income, pension status, and assets. Some clients may pay as little as 17.5%, while others in higher income brackets may pay more.

CareVicinity doesn’t calculate or advise on contributions; that’s entirely managed by Trilogy Care.

But here’s where we can help: If contributions are a concern, CareVicinity gives you access to a wide range of workers with different hourly rates. You can filter, compare, and choose support that aligns with your budget and priorities.

Your choice matters, and we help you make it confidently.

Post a Job Early to Prepare for your Closing Date

Even before your Trilogy Care plan is finalised, you can prepare by posting your job on CareVicinity. This means:

• You outline your needs, preferences and hours

• Workers apply directly

• You can review applicants and shortlist your favourites

Then, when your plan is approved and your closing date arrives, you’re ready to go, with multiple strong options lined up.

It’s a simple way to speed up your support and reduce stress.

Choose a Support Worker Who Truly Fits

On CareVicinity, every support worker has verified checks and a detailed profile. You can compare:

• Experience

• Skillsets

• Hourly rates

• Qualifications

• Availability

This makes it easy to prioritise what matters most, whether that’s cost, personality, expertise, or cultural fit.

Once you select your worker, CareVicinity handles scheduling and secure payments automatically.

A Strong Partnership for Better Support

Using CareVicinity alongside your Trilogy Care package gives you the best of both worlds:

• Trilogy Care ensures your funding and planning are correct

• CareVicinity ensures you have choice, flexibility, and the right match

• You stay in control every step of the way