Trust & Safety
At CareVicinity, trust is the foundation of everything we do. We're committed to providing safe, reliable, and compassionate in-home care that gives clients, families, and support workers complete peace of mind.
Learn more about CareVicinity.
Helpful stories and practical advice to empower independent living.
Help us manage and resolve incidents to improve care outcomes.
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Understand how we protect users and maintain a safe experience.
Frequently asked questions about CareVicinity.
At CareVicinity, trust is the foundation of everything we do. We're committed to providing safe, reliable, and compassionate in-home care that gives clients, families, and support workers complete peace of mind.
Every support worker on our platform is verified and vetted through a comprehensive onboarding process, including:
This ensures that only trusted, qualified, and caring professionals are part of our community.
CareVicinity operates in line with Australia's aged care, NDIS, and DVA Home Support standards. We partner with leading providers such as Trilogy Care to ensure full compliance with government regulations, safeguarding your funding and your wellbeing. Our systems are secure, transparent, and designed to protect both clients and workers at every stage, from onboarding to service delivery and payment.
We take privacy seriously. All personal information is stored securely and handled in accordance with Australian Privacy Principles. Our digital platform uses encrypted technology to protect your data and ensure confidential communication between clients and workers.
Start your career as a support worker with CareVicinity and start changing lives today.
