Our Story

How the story of CareVicinity began

CareVicinity was created with a single mission: to offer flexible, affordable, and empowering in-home care for Australians needing aged or disability support. Inspired by personal experience and a commitment to community, our founders envisioned a service that places control, quality, and personal connection in the hands of those who need it most. CareVicinity strives to provide a supportive platform for both care recipients and support workers, making it easier than ever to access meaningful, personalised care within our communities.

Our journey began in 2021 when I (Kristina Sulka) moved from Albania to Australia. With me, I brought the values of integrity, hard work, and community care that defined my upbringing. As a care coordinator, I quickly learned how deeply rewarding it is to help clients navigate their care needs, building personal relationships that went beyond logistics to become truly impactful. My first hire, Lucy, shared this dedication to compassionate support. Coming from an Italian background with a similar respect for the “golden generation,” Lucy’s hard work and problem-solving skills made her a trusted partner on this journey, and her contributions helped us establish a foundation of respect and reliability with our clients.

Over time, Lucy and I noticed two recurring challenges. Clients needed affordable, customisable care options that addressed not only physical needs but also mental and emotional wellbeing. At the same time, dedicated support workers were ready to work but often faced limited opportunities and complex registration and insurance requirements that delayed their ability to provide care. We saw the potential for a new model—one that would bring flexibility, choice, and fairness to those who rely on in-home support.

These insights inspired us to create CareVicinity: a platform where clients have the freedom to select their own support workers based on individual needs, while workers enjoy fair pay, straightforward insurance, and the opportunity to work within their local communities. CareVicinity ensures that clients can take control of their care, supported by qualified and compassionate workers who want to make a difference. Our goal is to provide genuine choice and support, empowering care recipients to live with dignity and independence, and enabling support workers to build fulfilling careers within their communities.

The idea for CareVicinity was born to meet these dual needs, with the mission of empowering care recipients and workers by creating meaningful connections, offering choice, and supporting well-being through flexible, personalised care solutions.

CareVicinity is built to create lasting impact, rooted in our values of trust, community, and empowerment. We are here to support Australia’s diverse home care needs with a secure, compassionate solution that fosters meaningful relationships. Together, we’re not just delivering a service; we’re building a network that values every person’s right to accessible, respectful, and heartfelt care.